We try to be helpful, flexible and sensible when dealing with all of our customers. However, providing online services necessitate a few rules. We don’t like jargon or lots of small print, so we’ve explained them as simply as we can so you can read through them easily and quickly.

Cancellation

You can cancel at any time. There is no minimum term for any of our monthly subscription services. Once you have cancelled, your account will remain active until the end of the current billing period. Once your subscription period has ended, all your files, maps and data will be deleted from our systems and these cannot be recovered.

Subscription charges

Subscription fees are due at the beginning of each billing period (usually monthly). Fees will be collected automatically using your nominated payment method. You must ensure there’s a valid method of payment to keep your account active. Failing to pay your subscription fees may result in your account being deleted.

Refunds

 All refunds are entirely at our discretion. We may offer service credit instead of refunds, where applicable.

Terms of use

You must ensure we have up to date contact details for you. Account details must not be shared (however, sharing within the same organisation is usually fine). Login credentials (username and password) must be kept secure. We can accept no responsibility for customers’ actions.

Service level agreement

We accept no responsibility for losses incurred due to unavailability of services or loss of data. We may issue refunds due to loss of service, at our discretion.

General terms

 We reserve the right to terminate the account(s) of any customer deemed to be in violation of the terms set out in this document. By using our services, you agree to be bound by these terms. These terms are subject to change. We accept no responsibility for any losses incurred through the use or termination of services provided by Infologic. These terms apply to our standard subscription services for MapSpace.